Intellectual property disputes

Intellectual property disputes can cripple innovation and derail operational excellence. Capacia Group explores the data-driven strategies to transform IP management from a legal burden into a competitive asset. Introduction In the relentless pursuit of innovation and market leadership, a company's most valuable assets are often intangible. The algorithms, designs, brand reputation, and proprietary processes [...]

Swedish Public Employment Service Embraces Process-Oriented Transformation

The Swedish Public Employment Service is undergoing a significant transformation, shifting from a structure characterised by more autonomous departments to a cohesive, process-oriented organisation. This strategic move aims to enhance operational efficiency, streamline processes, and bolster security across the agency. Mats Kallmyr, a management consultant renowned for his expertise in organisational change, is a key [...]

By |2025-09-17T18:27:12+10:00July 4th, 2022|Customer Service, Leadership, Projects|0 Comments

A turn-around assignment with a Contact Center has been completed

The assignment with our customer Swedavia regarding the Customer Service Center was completed in 2017-01, and at that time, the assignment had been ongoing for 20 months. The result exceeded the customer's expectations, and our consultant also felt that the assignment was meeting the expectations set by the company. Capacia also felt proud to partner [...]

What acquisitions should you make?

The corporate landscape is littered with the ghosts of acquisitions that promised synergy and growth but delivered only write-downs and cultural chaos. From the infamous AOL-Time Warner merger to Hewlett-Packard's acquisition of Autonomy, history provides a sobering counterpoint to the allure of the strategic deal. Empirical evidence is stark: numerous studies, including those from Harvard [...]

By |2025-09-17T17:12:20+10:00July 2nd, 2015|Change Management, International, Start-Ups|0 Comments
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